Refund and Returns Policy

1. Overview

At Canadian Auto, we strive to provide high-quality automotive parts and accessories. Your satisfaction is important to us. If you are not completely satisfied with your purchase, our refund and returns policy explains how you can request a return or refund.

2. Return Eligibility

To qualify for a return, the following conditions must generally be met:

• The item must be unused, uninstalled, and in its original condition.
• The item must be returned in its original packaging, including all accessories, manuals, and components.
• Proof of purchase, such as an order confirmation or receipt, must be provided.
• The return request must be submitted within the applicable return period.

Certain products may not be eligible for return due to their nature or specific manufacturer restrictions.

3. Non-Returnable Items

The following items may not be eligible for return:

• Electrical or electronic components that have been installed or used.
• Special-order or custom-made products.
• Clearance or final-sale items.
• Products damaged due to improper installation, misuse, or modification.
• Items returned without original packaging or missing components.

Please contact us before returning any product if you are unsure about its eligibility.

4. How to Request a Return

To initiate a return, please contact our customer support team with:

• Your order number.
• The product name and details.
• The reason for the return.
• Photos of the item, if it is damaged or defective.

Our team will review your request and provide return instructions. Please do not send products back before receiving return authorization.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Include your order details and clear photographs of the issue. We will review the matter and work with you to arrange an appropriate solution, which may include a replacement, refund, or other resolution.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping and handling charges may be non-refundable unless otherwise required by applicable law or agreed upon by our customer support team.

7. Exchanges

If you need a different product, please contact our team to discuss exchange availability. Exchanges are subject to product availability and approval.

8. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part or a defective product.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking confirmation.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation and may need to follow the return procedure.

10. Contact Us

For questions about returns, refunds, or exchanges, please contact our customer support team through our Contact Us page. Please include your order number so we can assist you efficiently.